At Triumph Therapeutics, we’re a therapist-owned pediatric clinic dedicated to creating a balanced and supportive environment where our staff can flourish both professionally and personally. We specialize in providing top-quality pediatric therapy services and are currently seeking a highly organized, creative, and compassionate Patient Care Representative to join our team. If you are passionate about working in a child-friendly healthcare setting and want to be part of a clinic that makes a difference in children’s lives, we’d love to hear from you!

Job Type: Full-time
Days/Hours Needed: Monday-Friday (40 hours per week), occasional Saturdays (morning)
Shift: 10:00 AM to 6:00 PM
Location: Washington, DC
Salary: $45,000 to $55,000 (DOE)

Key Responsibilities:

• Welcome and greet pediatric patients, families, and visitors with warmth and professionalism, creating a friendly and child-centered atmosphere.
• Answer phone calls, schedule therapy appointments accurately, and provide detailed information about clinic services.
• Maintain and update patient records, ensuring compliance with healthcare regulations.
• Coordinate appointments between therapists and families, and assist with rescheduling as needed.
• Support parents or guardians with completing forms and necessary paperwork.
• Communicate with families to collect and update patient information, including insurance details.
• Verify insurance coverage, explain benefits to families, and assist with insurance claimsprocessing.
• Manage patient accounts, handle copays, invoices, and balance billing.
• Work closely with insurance providers to resolve billing or coverage issues.
• Show sensitivity and understanding of pediatric healthcare needs, ensuring a smooth experience for families.
• Maintain a welcoming and child-friendly waiting area, making special accommodations when necessary.
• Ensure compliance with healthcare policies, including patient privacy and confidentiality.
• Help maintain clinic policies and assist with adherence to healthcare regulations.
• Use creativity to refresh lobby designs quarterly, creating a dynamic and inviting experience for our young patients.
• Efficiently manage multiple tasks while maintaining a supportive and playful environment for children.
• Learn and use tracking software (e.g., Google Sheets, Excel) to provide accurate data for administrative purposes.

Ideal Candidate Attributes:

• Extremely organized with the ability to manage multiple tasks efficiently.
• Creative, with an eye for designing a child-friendly space.
• Strong verbal and written communication skills.
• Friendly, approachable, and committed to making families feel at ease.

Qualifications:

• Associate’s or Bachelor’s degree required.
• Certification in medical billing and coding is preferred.
• Basic knowledge of medical terminology to facilitate communication with healthcare professionals.
• Proficiency in healthcare information systems for scheduling, record-keeping, and billing.

Preferred Qualifications:

• 2+ years of experience in a healthcare setting.
• 2+ years of experience with insurance and medical billing.
• 2+ years of experience working in a pediatric setting.

At Triumph Therapeutics, we’re not just offering a job—we’re offering an opportunity to grow and thrive in a clinic that values care, compassion, and creativity. If this sounds like the right fit for you, we’d love to connect.